This Refund Policy governs the procedure for processing reimbursements for Goods returned to T-shirt Hub. Refunds are issued only after the returned item has been successfully inspected and meets all eligibility criteria outlined in our separate Returns Policy.
2. Eligibility and Refundable Amount
Full Refund: A full refund for the product price will be issued if the return is approved, provided the item meets all return conditions.
Shipping Costs: Original shipping charges paid by the customer are non-refundable. Refunded amount will only cover the cost of the returned Goods.
Defective Goods: If the return is necessitated by a verifiable defect or an error by T-shirt Hub, the full product price and the original shipping cost will be refunded.
Denial: If the returned item fails inspection (e.g., used, damaged, or missing tags), the return will be denied, and no refund will be processed. The item will be returned to the customer at their expense.
3. Refund Processing Time
Once your returned item is received at our facility, it undergoes an inspection period which typically takes 3 to 5 business days. Following a successful inspection, the refund will be initiated immediately. You will receive an email notification when your refund has been processed.
The time it takes for the funds to reflect in your account depends on your payment provider:
Credit Card / Debit Card: 5 to 10 business days.
Net Banking: 3 to 7 business days.
UPI / Wallets: 1 to 3 business days.
If you have not received your refund after the expected processing time, please contact your bank or payment institution first.
4. Method of Reimbursement
All refunds are processed back to the original method of payment used for the purchase. We are unable to issue refunds to alternative bank accounts, cards, or individuals. If the original payment method is no longer valid, we will require documentation to verify the issue and process the refund via an alternative secured method as determined by T-shirt Hub.
5. Delayed or Missing Refunds
If you are expecting a refund and it has not appeared after the timeframes listed above, please contact your bank or credit card company. If you have done this and they confirm the issue is not on their end, please contact us immediately for further assistance.
